5 Signs You’re With the Right Managed Service Provider

Choosing A Managed Service Provider

Managed service providers (MSPs) come in many forms — from a lone technician working out of his garage to multinational conglomerates. So, how do you know if your current managed service provider is the best fit for your business? Here are five sure signs you have the right partnership with your MSP:

  1. Boosting the bottom line. With the right technology and infrastructure, businesses can scale, grow and adapt to change more quickly and easily. Having the right managed service provider doesn’t just save you money, it should enable your business to earn more money as well.  Your MSP should be looking into all your processes and workflows and suggesting ways to automate or streamline, making your team more productive and your business more profitable.
  2. Inspiring innovation. Your managed service provider should go beyond simply improving business functions. They should inspire innovation. Your MSP has the benefit of being plugged in to multiple companies across industries. They incentivize their techs to stay at the forefront of technical innovations. Plus, they have data about your business to analyze and provide insights. All of these factors coming together means the right MSP for your business is acting as your strategic partner. The right MSP brings new ideas to your business and gives you the tools and tech you need to make them work for you.
  3. Boosting your security. Not all managed service providers are also cybersecurity experts. The right MSP will treat your business’s security like it’s their own, setting up proactive monitoring and training your team on practices that improve security for both your business and your employees. This ability to jump in alongside your team is critical. People are most businesses’ best assets and their biggest security risk. See our innovative new offering dark web monitoring. [LINK]
  4. Charting your compliance. Whether you need to stay on top of HIPAA and PCI regulations or get ready for CMCC, your managed service provider should be three steps ahead of you. The right MSP won’t simply react to your stated compliance needs, but be experienced specialists who chart your path to compliance and then maintain those standards as the business and regulations change.
  5. Delivering exceptional service. Do you look forward to conversations with your managed service provider? With the right MSP, you will. Not only will your interactions be personable and productive, but your MSPs will be a regular source of ideas and innovation for your business. The right MSP will respond quickly, have a ticketing system to manage issues and priorities, and provide the same expert service 24/7/365.

When COVID-19 first started wreaking havoc on day-to-day business operations (as well as all our lives), companies with a strong managed service provider were able to adapt more quickly and securely. Those companies will be better positioned for the recovery and the next business disruption, whatever it may be. So make sure your MSP is the right fit for your business.

Clients, is there something else we should add to this list? Login and send us your thoughts. Not a client yet? Book an appointment or contact us for information about SWAT Systems.

Steve Fawthrop

Steve Fawthrop joined SWAT Systems July 2020 as Manager, New Client Development. He has a career in B2B sales, with additional background in advertising and marketing, working with clients as a direct account manager and sales team manager. He is from the Seattle area, including a graduate of the University of Washington.

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