FAQ

An IT service management (ITSM) company uses a process to create, plan, operate, deliver, support and implement your IT to best serve your customers and your business. In other words, an ITSM manages and protects your data.  An ITSM’s scope of work includes all technology devices and services: your passwords, servers, printers, all software applications,…

What Are the Benefits of IT Service Management? There are numerous benefits of using IT service management: We’ve narrowed it down to our top seven: An ITSM doesn’t just offer tech support via a help desk or a service desk. Those support services are included as a part of the service, but an ITSM’s role…

A zero day attack involves a cybercriminal exploiting an unpatched or unknown vulnerability for the first time (aka a zero day vulnerability).   Some examples of zero day exploits include: In some cases, a system’s vulnerability is known, but it is not known how that vulnerability could possibly be exploited. Vulnerabilities can sometimes be discovered once…

A vulnerability can be defined as a weak spot in a system. Cybercriminals gain access to a network through IT vulnerabilities. Not all weak spots are in the source code itself, and it is virtually impossible to have no weak spots.  As it turns out, the biggest vulnerability for the majority of companies are their…

To explain what endpoint backup is, we first have to explain the word endpoint. An endpoint is simply a device on which you create and load data: Mobile phones, tablets, laptops, desktops, manufacturing machines and health system devices are all endpoints. They are the last stage in the IT system. Endpoint backup involves protecting your…

A quarterly business review (QBR) is a meeting between your decision makers and your SWAT account manager, a SWAT engineer and other team members who might need to be included. The QBR’s purpose is to make sure you are fully prepared for your future tech needs and to help your SWAT team understand the trajectory…

Zero Trust architecture is a cyber security model where no one is trusted by default from inside or outside the network. Verification is required from everyone trying to gain access to resources on the network. Zero Trust architecture stops and blocks malicious software and other applications that have not been specifically authorized. Zero Trust security…

A business continuity and disaster recovery plan outlines how to keep your business operational or quickly restore operations after a disaster, whether it’s natural or man-made. The combined plan will ensure that your business operations keep running despite unexpected issues, and ensure your employees know how to keep working after a disaster. A disaster is…

Just knowing that MFA is the right move for your business isn’t enough. You have to know how to roll it out to your team and, remember, change brings a bit of resistance and fear with it. Here is a plan to get through the multi factor authentication setup transition smoothly. Whether you have an…

Both multi factor authentication (MFA) and two factor authentication (2FA) validate that you are who you say you are. In fact, all 2FA is MFA. But not all MFA is 2FA. The difference between multi factor authentication and 2fa is the number of forms of authentication you will require to prove you are a legitimate…