Co-Managed IT Support: Is It The Best of Both Worlds?

Co-Managed IT Support

If you’re not comfortable with a total commitment to an MSP (managed service provider), you could consider a hybrid or co-managed approach. This is where MSPs do some of the work and you have  in-house IT staff do the rest. The co-managed/hybrid plan might be the best of both worlds for your business (kind of like chocolate and peanut butter).

What Is Co-Managed IT Support (Hybrid IT)?

With a co-managed IT plan, you keep your internal IT team and supplement it with outsourced IT support. You know what’s working for you and what isn’t: So you decide how much you want in-house and what you want from your MSP.  Here are just a few ways co-managed or hybrid IT support can work:

  • Your in-house IT team handles day-to-day IT maintenance, but leans on the expertise of a managed service provider for advice and assistance.
  • Your MSP becomes an outsourced CTO, helping you with strategy, planning and tool selection while your internal IT team executes those plans and manages your systems.
  • An MSP can fill in the gaps when your in-house  IT director is great but is having trouble hiring and training other IT personnel.

When Is Co-Managed IT Support the Right Choice?

Managed service providers offer tremendous value for small business. They provide a full, experienced technical team and resources for less than it would typically cost to pay one junior IT employee’s monthly salary and benefits. 

Generally speaking, companies with fewer than 20 staffers can probably make do with one junior IT FTE with 0.25 FTE senior support.  For 21-50 employees, one senior IT FTE  (highly qualified and in demand) can meet those needs. After that, companies need a large IT team of one or two junior IT FTEs and one or two senior IT FTEs.

Monthly Costs For IT Services in Seattle

Company Size In-House IT Quality Outsourced MSP
20 Users $5,000 -$6,000 $2,500 – $3,500
40 Users $8,000 – $11,000 $5,000 – $7,000
100 Users $17,000 – $19,000 $12,500 – $17,500

The cost of quality managed IT services is significantly less for companies up to 100 employees. The savings is there for companies with more than 100 employees as well, but it is more modest. It is with those larger companies that a co-managed or hybrid IT support plan starts to make financial sense. For a more detailed costs analysis, see our Outsourcing Cost and Efficiency Comparison.

Custom Hybrid IT Plans Customized to Your Business

A hybrid or co-managed IT plan is designed to fit the  particular needs of your company. That means it fills IT gaps exactly where needed, without spending money on areas you already have covered. Plus you get all the typical benefits of a managed service provider: predictable costs, 24/7/365 coverage and a wider knowledge base of expertise to draw from.

SWAT Systems provides both co-managed and fully managed IT support.  Contact us or book an appointment to discuss your needs. 

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