The Guide To MFA

1. INTRO TO MFA

What MFA is, how it protects you, and what the process involves.

2. PREPPING FOR MFA

Things you should know about MFA and steps to complete ahead of time.

3. FINISH YOUR MFA

On your activation date, follow these steps to complete your setup

4. IMPORTANT TIPS

Things to know after you complete your MFA setup, plus everyday tips

Helpful tip: We've detected you are on a smartphone. You can continue reading, but some instructions will require you to follow a few steps on your smartphone. We recommend you open this page on a computer.

Multi Factor Authentication MFA Tips Circle

Important MFA Tips + FYIs

Congratulations on having completed activating multifactor authentication on your Office 365! There are a couple of things you should know about now that MFA is active. Plus, a few tips to ensure you help keep your account secure.

Multi Factor Authentication MFA Tips Login
ALWAYS LOGIN AS NORMAL

It’s really hard to tell if a program or web app does or doesn’t work with MFA. Always begin your login process using your regular email address and password.

Multifactor Authentication MFA Warning Circle
GETTING SAME ERRORS?

Do you keep getting the same error messages (e.g. try again, incorrect username/password, can’t connect)? This is a sign that your program or web app doesn’t work with MFA.

Multi Factor Authentication MFA Tips App Passcode
SWITCH TO APP PASSWORD

After getting multiple errors, change your login credentials. For email address, continue using yours. For password, use the app password you saved.

Denying Access To Hackers

As you have already learned, MFA boosts your Office 365 security by requiring two different types of credentials. If a hacker somehow learned what your Office 365 password was, it still wouldn’t be enough to gain access into your email or data. However, hackers are using social engineering tactics to trick users with MFA into letting them in.

MFA Two Factor Authentication

With MFA activated, your Office 365 login process now includes either a smartphone app notification, text message, or phone call. Be on the lookout for suspicious behavior! If you get a notification, text, or call, but you are not logging into any program or web app, do not verify. Hit “Deny” on the app, ignore the text, or hang-up the call. Then, reach out to SWAT Systems and let them know you suspect you need an Office 365 password reset.

More FAQs and Answers

You can’t have change without a few questions. After going through this whole MFA experience, we’re positive you have one or two in mind. That’s why we’ve put together a list of the most frequently asked questions, along with our answers.

You Are Totally Done!

Now, we need your help. A quick survey.

This MFA guide is very new. Probably too new. However, we worked hard to think of all the bells and whistles it needed so that your learning and setup experience would be first class. We won’t know if we succeeded, missed something, or can make it better for the next group of users.

Please take 2-3 minutes to share your experience with us. It can be annonymous if you want it to be. We are open to all feedback (no hard feelings here) so share anything you want.