FAQ: Common Business IT Questions Answered

What are co-managed IT services (also called hybrid IT services)?

Co-managed IT services (or hybrid IT services) is when you use a managed service provider (MSP) to supplement your in-house IT staff. Co-managed IT services can be the best of both worlds if your business is large enough to maintain an in-house IT team. You decide how much you want in-house and what you want from an MSP.

Here’s how it could work:

  • Day-to-day business is handled by your in-house IT team with assistance or specialized expertise from your managed service provider as needed.
  • Your MSP serves as a virtual chief information security officer or VCISO, basically becoming an outsourced CTO. Your internal IT team manages your systems and implements strategies created under the expert direction of your MSP.
  • Your IT leadership is in-house but an outsourced managed IT team executes and manages your systems day to day.

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