FAQ: Common Business IT Questions Answered

What is a managed service provider?

Managed service providers (MSPs) provide ongoing and proactive IT support for a company’s network, infrastructure and other technology needs — often for an “all inclusive” flat monthly fee. Managed support doesn’t just fix things when they’re broken: Your MSP will proactively work to keep your network up and running without interruption and partner with you to get the most productivity out of your business.

Some managed service providers offer a specific set of services to all customers while others will customize their support package to meet the specific needs of a business. With the latter approach you never pay for things you don’t need.

Managed IT services include protection of all your endpoints (devices, computers), data and infrastructure (servers). The best IT providers also proactively monitor and patch manage to prevent disruption. They also offer training to your team and technology leadership guidance to you.

You May Get Hacked

Know What to Do with our Checklist

Whether you've been hit by ransomware or are just worried about a ransomware attack, this checklist can help. This one page checklist has simple instructions to help your team act fast and feel confident in how to respond. Print, post and prepare your team wo know what to do in a ransomware attack.

Get The Checklist

Become a SWAT Insider

Join the SWAT Systems community and get important IT insights and trends from our team of pros each month. You'll learn ways to solve common problems and keep IT operations running smoothly.