FAQ: Common Business IT Questions Answered

What is a managed service provider?

Managed service providers (MSPs) provide ongoing and proactive IT support for a company’s network, infrastructure and other technology needs — often for an “all inclusive” flat monthly fee. Managed support doesn’t just fix things when they’re broken: Your MSP will proactively work to keep your network up and running without interruption and partner with you to get the most productivity out of your business.

Some managed service providers offer a specific set of services to all customers while others will customize their support package to meet the specific needs of a business. With the latter approach you never pay for things you don’t need.

Managed IT services include protection of all your endpoints (devices, computers), data and infrastructure (servers). The best IT providers also proactively monitor and patch manage to prevent disruption. They also offer training to your team and technology leadership guidance to you.

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