FAQ: Common Business IT Questions Answered

What Is IT Service Management?

what is it service management

An IT service management (ITSM) company uses a process to create, plan, operate, deliver, support and implement your IT to best serve your customers and your business.

In other words, an ITSM manages and protects your data. 

An ITSM’s scope of work includes all technology devices and services: your passwords, servers, printers, all software applications, even your laptops and the applications on them.

Some primary examples of what an ITSM can provide for your business include:

  1. Streamlining your infrastructure to better manage high-quality internet technology.
  2. Ensuring access to company data is only allowed to authorized current employees or end users (members of your staff, clients, etc.). The ITSM will purge the system of former staff members or clients who can still access your network because someone forgot to block their accessibility when they left the company or partnership.
  3. Advising you on the optimal type of backup to handle any possible data breaches whether they come from criminal action or natural disasters, or other unforeseen circumstances.
  4. Checking every application and every endpoint (scanner, computer, phone, etc.) to ensure they are up to date, and periodically update them to the latest patch if they are not.
  5. Examining your cybersecurity plans and processes and replacing them with ones that are safer, or reinforcing existing plans if need be.

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