FAQ: Common Business IT Questions Answered

What is meant by the outsourcing of IT services?

Outsourcing is when you fulfill a function with an external resource instead of an internal team or staff member. You can approach the outsourcing of IT services in a few different ways.

When you hire a vendor or contractor to take on a specific IT project or component such as a cloud migration that is an IT project. Or you could outsource for an after-hours help desk or a set number of support hours per month. These “break-fix” solutions are designed to fix a problem or fill a specific need, but they are not proactively serving the IT and cyber security needs of your business.

When you use a managed service provider to outsource your IT support, you get a more encompassing solution. It includes not only a help desk and project expertise, but also actively works to keep your network problem-free. Outsourcing to an MSP gives you a highly efficient IT team that works literally constantly to prevent breaks or breaches from happening, allowing your business to complete its goals seamlessly.

Not only do MSPs provide 24/7/365 coverage, they also keep abreast of the latest IT. You have the benefit of an entire team of IT experts and cyber security specialists. Tapping into this team approach typically costs less per month than hiring in-house staff. Learn more about the different approaches for the outsourcing of IT services.

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