Wednesday, May 6, 2026
1 p.m. ET / 10 a.m. PT
We are pleased to share that Certinet Systems is now part of Convergence Networks. Learn More.
We provide businesses like yours with IT support, proactive monitoring, and preventive maintenance.
Co-managed IT is a collaboration that works well for companies that want to keep in-house IT staff while also increasing IT capacity and specialized expertise.
We will design a customized IT helpdesk solution that meets your current business needs and scales with you as you grow.
We provide scalable, secure, and cost-effective network support that evolves with your growing business.
Providing organizations with comprehensive backup and disaster recovery solutions whether on premise or in the cloud.
Benefits from expert guidance, strategic planning and a proactive approach to IT management that drives success.
We provide cybersecurity solutions and support designed to protect your networks, assets and data while ensuring compliance with your industry regulations
We provide Zero Trust Security and Application Safeguarding to protect your environment from internal and external threats.
We provide services to assess your risk, strengthen your cybersecurity program and orient your team with solid procedures and training.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
We ensure your business becomes and stays compliant with all relevant regulations, safeguarding your organization’s sensitive data and reputation.
We provide ongoing services and one-time engagements to improved your cybersecurity and safeguard your critical data and assets.
Pen testing simulates a real-world cyberattack to uncover potential weaknesses before malicious actors can exploit them.
We take a holistic approach to ensuring your organization achieves and maintains compliance with Cybersecurity Maturity Model Certification (CMMC) standards.
We’ll craft customized, secure cloud solutions that meet your organization’s needs. From strategic planning to execution, our cloud migration services are designed to help your business attain smooth transitions.
We create and maintain secure, scalable and high-performing cloud environments that can be used to set yourself apart from the competition.
As a Microsoft Partner, Convergence Networks has access to exclusive training, products and tools to support our clients. We also offer tools and resources that are only available to Microsoft Partners.
We specialize in guiding businesses through cloud migrations and with leveraging Microsoft 365 benefits without technical obstacles.
We explore the specific advantages and potential challenges of adopting Microsoft Azure for your organization, help you understand how Azure fits into your overall business strategy and how it can be tailored to meet your distinct objectives.
Our team will partner with you to consolidate all your voice service needs into one place using a Microsoft Teams Phone system.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
Leverage the power of Microsoft 365 for modern and secure collaboration. Convergence Networks helps you unlock its full value through expert implementation, change management and tailored training programs that achieve results.
Modernize legacy applications for a faster, safer, more agile business. Our application modernization services are designed to reduce risk, accelerate business outcomes and create tools your team will want to use.
Stop wasting time on manual work. Let automation do the heavy lifting. We help you transition from manual to modern with secure, high-impact Business Process Automation (BPA) services.
Connect business-critical apps to improve security, visibility and operational control with cloud integration services. Our integration services turn disconnected apps into a secure, manageable, and unified system.
Improve connection, support employee growth and foster an inclusive culture with secure Microsoft employee engagement solutions. We help organizations support employees throughout their entire journey.
Unlock business success with our Data Analytics Services. Visualize trends and make smarter data-driven decisions. Identify trends, explore relationships in your data, and share information with your team with ease.
Transform how your team works with a secure, customized SharePoint solution built for Microsoft 365 and your business needs. Unlock the full potential of your business and 365 investment with expert SharePoint services.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
Our Copilot Factory delivers AI Copilots tailored to the unique needs of organizations. Discover new productivity and greater achievement.
Leverage secure AI adoption with expert-led deployment, training, policy guidance, and data protection. We help organizations adopt tools like Microsoft Copilot and other generative AI with strong data security protocols built-in.
You need an expert in your field. With over 20 years of experience in all areas of technology, we have your
We pulled together the most common business IT questions and provided some answers.
We are a security first IT services firm providing
We approach our clients with a focus on their business goals and requirements before recommending solutions to help achieve the desired outcomes. Learn more about what makes us unique.
Our core mission as a company is to help and empower people. We want to lend our time and resources to these organizations as way to give back and support all they do for our communities.
When an issue with your technology arises, IT helpdesk services answer the call. Convergence Networks’ IT helpdesk services are your first line of contact to answer your IT questions, troubleshoot technology issues, support onboarding or offboarding staff members, provide proactive maintenance, and much more.
This service can be provided off-site or on-site whenever needed. Our off-site support typically answers support requests within a minute and resolves issues in an average of one hour. Our on-site support can handle a range of needs, from cabling solutions to dedicated on-site server support.
Our team of over 100 dedicated professionals is committed to providing you with high-quality customer service with our 98 percent CSAT score.
Partner with a two-time CRN Triple Crown winner that handles over 18,000 devices daily to ensure your team receives the efficient and reliable support needed to maintain productivity and drive business success.
Beyond technical assistance when and where you need it, our IT helpdesk services provide your team with many benefits, including:
Managing your hardware and software is crucial for maintaining smooth business operations. At Convergence Networks, we provide comprehensive support for your IT assets, ensuring you have a single point of contact for any technical issues. Our hardware support includes installation, maintenance, and troubleshooting of devices like computers, servers, and networking equipment, ensuring they are up-to-date and functioning optimally to reduce downtime. Similarly, our software support covers installation, updates, and troubleshooting for all business applications, ensuring your systems run smoothly and efficiently.
With extensive experience supporting small to medium-sized businesses and enterprise-level organizations our services are customized to meet your specific needs and designed to grow in tandem with your organization.
Our helpdesk is open 24/7/365 to ensure your business operations run smoothly at all times. We understand that technical challenges can arise unexpectedly, and we are here to provide immediate assistance whenever you need it.
With helpdesk support members located across North America, we can quickly dispatch a field technician to your location or offer prompt support over the phone. This ensures that your technical issues are resolved quickly, minimizing any disruption to your business.
When you need support in your office, you can rely on our field technicians to provide their vast expertise and exceptional customer service. This helps maintain smooth operations and promptly addresses any technical issues.
Our off-site support team can resolve issues quickly, minimizing costly downtime.
Our cybersecurity experts are dedicated to protecting your organization by detecting and resolving threats before they become issues. By partnering with us, you can focus on your core business activities, knowing that your cybersecurity is in capable hands. We are here to support you whenever an issue arises, providing peace of mind and safeguarding your business's reputation and assets.
A significant benefit of having a reliable and efficient IT helpdesk partner is reducing costly downtime. Partnering with Convergence Networks ensures a reliable IT helpdesk that responds within an average of one minute and resolves issues in an average of one hour, minimizing disruptions to your operations.
This specialized IT helpdesk support ensures uninterrupted access to your essential services. We understand that a dependable network is the backbone of your business’s productivity and efficiency. Our network and cloud helpdesk services are engineered to keep you connected and secure.
Our comprehensive network assistance includes setting up and connecting new devices, resolving access issues for both your cloud services and network, and ensuring your infrastructure remains reliable. This allows your business to operate smoothly and efficiently, without the disruptions caused by network or cloud issues.
Our IT helpdesk services extend beyond technical support to include cybersecurity assistance. Whether it’s responding to a phishing email click or an alert from our real-time threat detection scans, we are here to help. We assist with cyber attacks, data breaches, and other cybersecurity events, while also providing proactive maintenance to strengthen your defenses.
As your business grows, so do the demands on your IT infrastructure, increasing the likelihood of technology challenges. As your partner, we will design a customized IT helpdesk solution that meets your current business needs and scales with you as you grow. You won’t have to worry about the growing pains related to technology: Our team of IT and cybersecurity experts is here to support your business every step of the way.
We are committed to providing our partners with excellent service, but that is not the only thing that sets us apart from the crowd. Here’s what makes us an award-winning IT helpdesk service provider:
Loss reduction: Our proactive approach puts an end to recurring IT issues to prevent downtime and productivity loss
Fast connection: Our average response time is one minute, giving the support you need efficiently and effectively
Quality service: Our priority for high-quality and professional customer service has earned us a consistent 98 percent CSAT score
Proven support: Our team of IT helpdesk professionals manages over 18,000 devices on a daily basis, both on-site and off-site
Easy escalation: Our on-site team can come to your location to provide support for more complicated issues
When a technology issue arises, waiting hours for mediocre support can significantly cost your organization. It increases costly downtime, reduces productivity, and can ripple out to affect your clients or customers causing them to see services elsewhere.
By partnering with Convergence Networks, you’ll gain more time to focus on your business.
With many years of experience, we’ve learned how to significantly optimize our response and resolution times.
By leveraging our services, you won’t need to wait hours for an unhelpful response. Our typical wait time for a response is under a minute, and our one-hour average resolution time is just as efficient.
The efficiency and effectiveness of both our response and resolution times are a testament to our team’s vast expertise and commitment to providing exceptional service. One of our priorities is ensuring your business experiences minimal downtime and maintains high productivity.
Our customizable IT helpdesk support services are designed to bring enterprise-level support to businesses in a cost-effective manner.
We have worked hard to achieve and maintain a 98 percent CSAT score by managing over 18,000 devices daily with winning customer service and a team of experts.
This approach aligns perfectly with the growing technological demands of your business. We aim to provide secure, high-quality and efficient help desk services to businesses like yours.
Of course! We know that every business is different and has unique needs and goals. Our team will take the time to understand your business and get to know you. We take that knowledge and create your plan.
Our customized support services are here to ensure your technology is working smoothly and scales alongside you. When your technology works for you, your team can focus on reaching important goals.
We take a security-first approach in everything we do, including your helpdesk services. We know that keeping your data secure and remaining compliant is vital to your organization.
Our comprehensive cybersecurity measures include real-time threat detection and response. We ensure our services align with your industry’s compliance standards.
This proactive approach, paired with our cybersecurity management expertise, will ensure your team is safeguarded against the evolving cyber threat landscape.
Outsourcing your IT helpdesk services to Convergence Networks offers numerous benefits. It is typically more cost-effective, provides access to a wider variety of technical expertise, and scales more quickly than maintaining an in-house team.
Our team offers 24/7/365 support. Each member brings unique expertise, allowing us to provide a broad and deep knowledge base that is difficult to achieve with a small in-house IT helpdesk team.
By partnering with a reliable partner, like Convergence Networks, you and your team can focus on tasks that drive your organization forward.
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