Empower Your Phone System To Work Wherever You Do
Our new norm is remote and hybrid working: Your business needs phone systems to work from anywhere. Adopting a cloud-based voice technology like Microsoft Teams Phone services is just what your organization needs.
Microsoft Teams Phone is a VoIP (voice over internet protocol) solution powered by Microsoft Teams. It is a modern voice and video calling solution built into the Microsoft Teams application, which allows you to replace your traditional phone services. This solution allows your team to make and receive calls, manage your voicemail and forward calls all through an application you already use to collaborate with others.
Our team will partner with you to consolidate all your voice service needs into one place using a Microsoft Teams Phone system.
Why Businesses Love Microsoft Teams Phone Services
Embracing remote work has never been more seamless with Teams Phone. Many businesses already rely on the Microsoft suite of applications for chat, file sharing, collaboration, and meeting capabilities. Now, with the integration of voice calling, Teams Phone completes this comprehensive communication solution. The missing piece to the puzzle? Voice calling.
With our Microsoft Teams Phone solution, you can replace your traditional phone system, including your additional maintenance agreements and server updates. Teams Phone is built into the Microsoft Teams application, which makes it easy for individuals to make and receive voice calls from their mobile device, desktop and tablet.
Here are some reasons why people are making the switch to Microsoft Teams Phone services:
- Consolidate all your collaboration methods within the Microsoft Teams platform
- Transfer calls seamlessly between devices running Teams, such as from your desktop to your mobile device, without interruptions
- Escalate a call to a conference call with ease
- Set quiet hours to adjust your availability after-hours
- Enable ad hoc call recording and create unique ringtones for delegates, making it easy to manage calls for multiple people
- Manage and check your voicemail directly from the Microsoft Teams application
- Gain enhanced reporting and dashboards to provide clear visibility into your phone system
Let Us Enhance Your Organization’s Communication Channels
Keeping your team collaborating and communicating effectively is vital to the success of your business. Don’t risk setting up your Microsoft Teams VoIP on your own, trust our experts to handle it for you.
Why Partner With Convergence Networks?
- Experience White Glove Setup and Ongoing Support: Unlike others who simply activate the service and leave you to figure it out, we provide dedicated, personalized assistance. You'll have a direct contact person to ensure everything runs smoothly.
- Expert Telecommunications Team: Our team, led by a telecommunications expert with 15 years of experience, specializes in call flow design, architecture, end-user adoption and training, phone system deployments, and customization.
- Comprehensive Training and Onboarding: We provide thorough training to your staff on the system and stay with them throughout the onboarding period to ensure a smooth transition.
- Security First: Our solutions are designed with cybersecurity in mind, keeping your communications secure and private.
Ready to leverage our Microsoft Teams Phone services? Reach out to us to get started!
How’s Your Team’s Communication?
Remote work and inefficient phone and communication systems can impact productivity and increase frustration amongst staff. By partnering with experts like Convergence Networks to implement a Microsoft Teams Phone system, you can address these challenges. When your VoIP and other communication channels work together seamlessly, they enhance your team’s communication and collaboration, driving your business forward.
Secure Phone Systems
Keeping your communications secure and private is vital due to the rise of cyberattacks. When we create your VoIP solution, your organization’s security is a top priority. We will put measures in place to prevent unwanted users from gaining access and encrypt communication so it remains private to your organization.
Explore the Features of Microsoft Teams Phone
If you’re looking to enhance your team’s productivity, watch our webinar to learn how Microsoft Teams Phone can be integrated into your business operations.
Frequently Asked Questions About Our Microsoft Teams Phone Services
Microsoft Teams Phone is a cloud-based telephone system that integrates with your Microsoft Teams account. It allows your team to make and receive calls using a public switched telephone network (PSTN). While you can use it to make traditional calls, it also has video call and messaging capabilities that allow for a more unified communication system. It is an ideal solution for any business that wants seamless connectivity between their employees.
There are many benefits to leveraging this service. Key benefits include:
- A single platform for all your communication needs.
- Seamlessly transferring calls between any Teams connected device.
- Manage calls easily from creating conference calls to setting quiet hours.
- Available call queues, auto-attendant and voicemail transcription features.
- Increased scalability and flexibility for hybrid or remote workers.
- Gain visibility into your organization’s usage of Teams with reporting and dashboard functionality.
Yes, most providers support number porting, which allows your business to keep your existing phone numbers. This helps ensure no calls are missed during migration and afterward. This phone system allows for direct call routing as well, ensuring seamless integration with any existing phone systems.
Yes, one of the top benefits of this solution is mobile connectivity. You can make and receive calls and SMS messages within the Microsoft Teams app. This allows your users to stay connected on the go.
If your team calls internationally often, you’ll need to ensure the plan you choose has this feature. When calling an international number, you will still need to input the appropriate codes prior to the phone number.
When transitioning to Microsoft Teams Phone, traditional desk phones are typically phased out and no longer used. The intention is to make calls directly through the Teams application on your computer, laptop or mobile device. If your team requires a physical phone we can help ensure you are equipped with the best supported option.
Microsoft Teams uses strong encryption and multifactor authentication to ensure your organization’s communications are secure. When you update your software regularly and remain compliant with any industry standards, you’ll have an additional layer of protection.
We work closely with your team to ensure there is no downtime during the transition to Microsoft Teams Phone. Our planning and seamless implementation process are designed to prevent any interruptions to your daily operations.
Of course! It can fully replace your traditional phone system by offering enterprise features like direct routing, voicemail and call analytics. You can streamline your communication methods with this standalone solution.
You can continue using your current devices to run Microsoft Teams, whether on a computer or mobile device, without needing additional hardware. If your team prefers physical phones, we can help you select certified desk phones, conference phones, or headsets that are compatible with Teams.
Yes, as this service uses a public switched telephone network (PSTN) it allows you the ability to make and receive calls to any type of phone, whether it is a mobile phone or a landline.
You can use your Teams Phone to make calls in an emergency situation. This ability will need to be configured in your settings correctly but the team at Convergence Networks can handle that for you.
